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Central Points:

• Your package may be stuck at customs because the import items are prohibited or considering of incorrect paperwork
• Contact your aircraft courier to confirm if your shipment is actually stuck in customs
• Easyship ensures all customs paperwork is completed and that your orders are delivered on fourth dimension with the help of our shipping experts

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Having a shipment held at community can destroy your customers' ownership feel and incur costs in terms of lost revenue when either incoming or outgoing goods get stuck, but what is the all-time thing to practise when your shipment is held at customs?

In that location are many reasons why a shipment might be stuck at community, these reasons can differ in severity from high (your appurtenances are prohibited) to low (having the incorrect paperwork). Whatever the reason your goods are held, these simple tips will help yous get your goods moving to avoid time to come customs issues. Information technology's often hard to know who to contact, or what to do, in order to get your shipment out equally quickly equally possible.

In this article, we'll offer tips that will assist y'all find out what is going on with your shipment, assist you get it on time, and how Easyship can help merchants with the process.

Table of Contents

01 Contact Your 3PL Provider

02 Contact Your Carrier

03 Observe Out If There Are Outstanding Taxes

04 Ensure At that place Is No Missing Paperwork

05 Wait

06 Stuck at Customs FAQ

Your starting time activeness should exist to contact whoever has shipped your goods. For numerous reasons, the shipper volition often only talk to the seller most the shipment. Contact the seller, find out what is happening with the shipment and if they missed out on any of the important documentation required to smoothly move your shipment over the border. Your seller will be able to contact the shipper and get more information concerning your shipment and the issues faced. You should also make sure that you are given a tracking lawmaking from your seller, which volition enable you lot to accurately track your package. The all-time way to practise this is generally through the courier'due south website, where y'all will be able to find out what is happening. The shipment sender is the first place yous should go if you lot think you accept a shipment stuck in customs.

Ensure that your shipment is really stuck in customs. Often express shippers similar DHL or FedEx will be able to accept customs clear your shipment. Generally, the best mode to contact carriers is by phone, but beware, oftentimes carriers use premium-rate numbers which tin can rapidly become expensive. Contacting the shipper will help you to identify if there is anything you lot tin do to speed upward your shipments time in customs. Make sure you lot take your tracking number on manus, equally it will assistance you shipper locate your packet.

Be careful, at times unscrupulous sellers from the Far East volition drastically under-declare the value of packages of DDP shipments, in order to lower their tax expenses (this tin can also occur with DDU shipments). Nether declaring the value of packages can sometimes lead to packages existence confiscated by customs officers and pose a significant inconvenience. While information technology might be nice non having to pay tax past undervaluing a shipment, this is revenue enhancement evasion, and then brand certain it doesn't happen to you lot. Actively communicating with your shipper, and being aware of these situations, may help y'all get your package released quicker and avoid any potentially nasty situations.

Find out if at that place are outstanding taxes

Many countries impose taxes on shipments over a certain value, if these taxes are payable on your shipment it will be held until the outstanding balance is paid. If you employ a standard limited shipper or the post they will pay the tax for you (DDU), clearing your goods through customs and charging you an administration fee. For larger shipments (over $2500 in the USA), you will crave a customs banker, who will arrange for the taxes to be paid and for the shipment to be released from customs. You can practise this yourself, just it can often cost you much more hiring a professional. Make sure you empathise the customs immigration process, tax arrangements and that it is paid, otherwise you lot risk having the package returned to your warehouse or even destroyed.

For more than on duties and taxes for international shipments, we've got a guide for that.

Ensure in that location is no missing or wrong paperwork

Missing paperwork is one of the well-nigh common reasons for delays in shipping. Depending on the size and value of your shipment, the documentation required may vary. Even simple mistakes like the seller forgetting to attach an invoice or CN22 community form can crusade meaning delays to your shipment. Information technology can be quite difficult to find out what is missing, peculiarly when you don't take the parcel. If you lot are using an express shipping service they will be able to assist y'all recover whatsoever missing paperwork – and then contacting your shipper is a expert first bespeak of call. If you do indeed have a missing document, they will be able to propose yous best, it may just be a case of emailing them a document. Wrong paperwork tin can crusade considerable customs headaches, brand sure your documents are in order and aren't in the wrong language or alphabet.

Expect

Unfortunately, if y'all have called to utilize a slower course of aircraft such equally airmail, community is a slow and stressful process in many countries. Be prepared to merely await to receive your shipment. Frequently, shipments are held up in customs to check that the contents of the bundle and the value of the appurtenances were declared accurately. There is little that tin can be done to terminate or speed up these random checks and attempts to do such may just be a waste of time. If you are a shipper, the all-time you lot can do is properly declare the items y'all send past advisedly filling in the proper documentation.

If your shipment is sent via the postal system, waiting is often the best option, as tracking is notoriously unreliable and often it's better to just relax. Your shipment will come somewhen, but it might take some time. Keeping calm is part of the battle, try not to stress too much about the delays, your shipment will come somewhen. Sometimes the packet tracking can exist inaccurate, packages tin disappear somewhere and reappear elsewhere, concur on, it will come up. Fortunately, the postal arrangement is cracking when it comes to customs – your shipment will be automatically cleared and released, you just demand to wait and pay whatever payable taxes if you're approached, it is a very easy process but also very slow.

Using a platform like Easyship can help ensure that customs delays are a thing of the past for your business concern. Easyship ensures that all of the customs paperwork is in guild and that your orders are delivered on time. Customs delays can ruin the client experience and is the prime reason customers are hesitant towards ordering internationally. Brand sure that your business concern has no problems shipping internationally by using Easyship.

Want to larn more? Bank check out our definitive guide to International Shipping

Stuck at Community FAQ

How practise y'all find out if your package is stuck at community?

Contacting the shipper will help y'all to place if there is anything you tin can do to speed upwards your shipments time in customs. Exist sure you take your tracking number on hand, as it volition assist y'all shipper locate your parcel.

Why do packages go stuck in customs?

Your package could be stuck at customs for numerous reasons. For instance, the item yous're shipping may exist a restricted/prohibited detail or you lot didn't include the right paperwork.

What does "customs cleared" mean?

This message means that your package is cleared through customs and is on the fashion to its terminal destination.

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Source: https://www.easyship.com/blog/what-you-should-do-when-your-shipment-is-stuck-at-customs

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